FAQs

How can I be sure you will be able to meet my needs?

Our team will conduct a comprehensive pre-admission medical assessment where our care professionals will ensure that Stratton Court is suitable for your needs not just now, but for the foreseeable future

Are all residents encouraged to stay active and as independent as possible? 

Residents are encouraged to remain as independent as possible and staff are always on hand for support. There are several house activities residents enjoy that promote gentle exercise.

Do I have to pay extra for entertainment?

No. The in-home entertainment, events and activities are based on the interests, preferences, and needs of residents. Therefore, we consider the range of lifestyle options available to be a part of their care planning in which good physical, cognitive, and social engagement can directly improve health and wellbeing.

Can residents personalise their rooms?

Yes. We encourage all residents to bring personal items, photos and small pieces of furniture to make their room feel like home, as long as it’s safe.

Are family and friends allowed to visit?

Yes. We welcome visitors and aim to be flexible with visiting times, while balancing safety and residents’ wellbeing.

What security and safety measures are in place for residents?

Our Home has a secure entrance while allowing residents the freedom to come and go as they choose. All visitors follow a strict signing-in procedure, and the immediate grounds are monitored by CCTV. Each resident’s room is fitted with a call point, giving them access to support 24 hours a day.

What are the arrangements for handling personal money?

Residents are encouraged not to keep more than small amounts of cash. A petty cash system is in place, and any purchases from the mobile shop or services received can be added to your personal charge account for ease and security.

Can friends and family take residents out for the day?

Absolutely, we encourage this. We simply ask that the care team is informed in advance so they are aware and can plan accordingly.

How do you manage end-of-life care?

Our teams are experienced in delivering compassionate, dignified end-of-life care. We work closely with GPs, palliative care specialists and hospice teams, where appropriate, to ensure comfort and effective pain management. We provide emotional support to both residents and their families, with care plans guided by each resident’s wishes.

Will there always be a qualified nurse available?

Yes, Being a nursing home we have qualified nurses on duty 24 hours a day, 7 days a week. This ensures that professional nursing care is always available whenever it’s needed, providing peace of mind for residents and their families

How do you manage if a resident with dementia becomes confused or agitated?

Our trained staff use various techniques to calm and reassure residents who may become confused or agitated. This includes validation therapy, distraction techniques, and creating a calm environment. Staff focus on identifying triggers and preventing distress where possible. If a resident regularly displays behaviours that suggest they would benefit from a more specialised environment we would discuss this with their family.

How do you handle medication management for residents?

Our trained staff handle all medication management for residents who need assistance. For residents with dementia, we take extra care to ensure medications are taken as prescribed and monitor for any side effects or changes in condition.

What is included in the weekly fee?

The following services are included in, and are covered by, your weekly fee:

  • The costs of your personalised care package
  • Your fully furnished, en suite wetroom accommodation
  • Rates and utilities, including Wi-Fi
  • Food and drink, including snacks and alcoholic beverages
  • Housekeeping and laundry undertaken on the premises
  • Television licence for day rooms and bedrooms
  • Activities and inhouse events and entertainment
  • Access to shared minibus for outings and special events
  • Use of communal rooms

Do we work with local authorities?

Yes we do, in some instances a private top up may be required.